Frequently Asked Questions
Everything you need to know about shopping with MUTTS
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with all tags attached to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products sustainably sourced?
Yes, MUTTS is committed to quality and ethics. We partner with manufacturers who prioritize sustainable materials and fair labor practices.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Please contact our support team immediately if you need to make a change.